Valentine’s Day Giveaway Terms & Conditions 💌
Giveaway Terms & Conditions
- The giveaway closes on August 19 at 12:00 PM (Taiwan Time).
- Three winners will be selected at random from all eligible entries.
- Each winner will receive one dress of their choice as stated in their comment. The selected style and size are subject to availability. If the chosen style or size is sold out, we will contact the winner to arrange an alternative item of equivalent value.
- Please make sure to check and confirm your dress size before placing your order. If the size does not fit, you may exchange it once within 7 days of receiving the dress. Round-trip shipping fees will be at your own expense.
- Free delivery of the giveaway prize is available within Taiwan only. Winners located outside Taiwan are welcome to participate; however, international shipping fees must be paid by the winner. Any applicable customs duties, import taxes, or additional fees incurred in the destination country will also be the responsibility of the winner.
- Winners will be contacted via direct message from our official account only. Please beware of impersonation or scam accounts. We will never ask winners to provide banking passwords or payment information.
- Winners must respond within 48 hours of receiving the notification. If a winner does not respond within this period, a new winner may be selected.
- Prizes cannot be exchanged for cash, resold, or redeemed for their cash value.
- If circumstances beyond our reasonable control prevent the giveaway from proceeding as planned, we reserve the right to make reasonable and necessary adjustments to the promotion and will announce any relevant changes as soon as possible.
- This giveaway is organised by 史葵比可可有限公司 (Scrappy Koko) and is not sponsored, endorsed, administered by, or associated with any other brand.
Gift-with-Purchase Promotion Terms & Conditions
To protect your shopping rights and ensure a smooth experience, please read the following terms carefully before participating in the promotion:
- Eligibility and Spending Thresholds
During the promotional period, customers who reach the specified spending threshold in a single order will be eligible to receive the corresponding gift.
If the free gift comes in different colors, the color will be selected at random. - Each order is limited to one gift per spending threshold. If a single order meets more than one promotional threshold, the customer may receive the corresponding gift for each eligible threshold.
For example, if an order totals NT$5,000 and the promotion offers gifts at both NT$2,000 and NT$5,000, the customer will receive both gifts. - How the Spending Threshold Is Calculated
Eligibility is based on the actual merchandise subtotal paid in a single order, excluding shipping fees and other non-product charges.
Spending from separate orders cannot be combined or accumulated. - Gift Allocation Order
Gifts will be reserved and allocated in the order in which purchases are successfully completed and payment is confirmed.
Orders with failed payments, cancelled orders, or incomplete payments will not qualify for promotional gifts. - Limited Availability
All promotional gifts are available in limited quantities and only while supplies last.
If the promotion or checkout page shows that a gift is no longer available, this means the promotion for that gift has ended early.
If a stock discrepancy occurs due to system synchronisation delays, we will contact you and assist with an appropriate solution. - Gift Reservation for In-Person Collection Orders
Customers who select in-person collection must collect their order within three business days after placing the order.
If the order is not collected within this period and no prior arrangement has been made, the order may be cancelled and the gift may be released back into available stock.
Gift reservation priority is based on successful payment and the actual collection arrangement. - Gift Delivery
Promotional gifts will be shipped together with the qualifying order to the delivery address provided for that order. Gifts and purchased items cannot be shipped separately to different addresses. - Returns That Cause the Order to Fall Below the Spending Threshold
If a partial or full return causes the value of the items kept from the original order to fall below the required promotional spending threshold, the promotional gift must be returned together with the returned merchandise in complete and unused condition.
If a required gift is not returned, has been used, damaged, is missing parts, or cannot be restored to its original condition, Scrappy Koko may deduct the value of the gift (TWD$500) as listed on the official website from the refund amount.
- Returns and Exchanges of Promotional Gifts
Promotional gifts are complimentary items provided as part of the promotion and cannot be returned or exchanged separately, applied as store credit, exchanged for another product, or redeemed for cash.
If a promotional gift arrives with an obvious defect, has been sent incorrectly, or is affected by another non-user-caused issue, please contact us through the customer service process listed on our website. We will provide assistance subject to actual stock availability. - Promotional Gifts Cannot Be Converted Into Other Benefits
Promotional gifts cannot be used to reduce the order total, exchanged for products of equivalent value or cash, or converted into other promotional offers or store credit. - Promotional Period and Stock Availability
The promotional period, spending thresholds, gift details, and quantities are subject to the information displayed on the promotion page and official website at the relevant time.
If promotional gifts are fully allocated before the scheduled end of the promotion, the relevant gift-with-purchase promotion will end early. - Force Majeure and System Errors
If order, payment, inventory, or promotional gift information is delayed or displayed incorrectly due to force majeure, website system errors, interruptions to third-party services, logistics issues, or other circumstances beyond our reasonable control, we will contact affected customers as soon as reasonably possible and provide an appropriate solution based on the circumstances. - Changes to the Promotion
Scrappy Koko may make reasonable and necessary adjustments to the promotion where required. Any material changes that may affect customers' rights will be announced on the official website or relevant promotional page. Orders that have already been completed and meet the eligibility requirements will, in principle, be processed according to the promotional terms in effect at the time the order was placed. - Other Information
If you have any questions regarding eligibility, order totals, or promotional gifts, please contact Scrappy Koko Customer Service before placing your order or after receiving your order. We will be happy to assist you.
